Return policy

At Vyorix, we are committed to providing you with an exceptional shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a flexible and clear refund and return policy. Your satisfaction is our top priority, and we want you to shop with confidence knowing that we are here to assist you.

1. Return & Exchange Eligibility

To ensure full satisfaction, we accept returns and exchanges under the following conditions:

  • Products must be unused, unworn, and in brand-new condition with all original tags, labels, and packaging intact.

  • Return and exchange requests must be submitted within 30 days of receiving your order.

  • Sale items and gift cards cannot be returned or exchanged unless the product is defective.

  • If you receive a damaged, defective, or incorrect item, we will provide free return shipping and either a full refund or an exchange based on your preference.

2. How to Return or Exchange an Item

We make returns and exchanges easy:

  1. Contact us at info@Vyorix.com within 30 days of receiving your item.

  2. Provide your order number, the name of the item(s) to return or exchange, and a brief reason for the return/exchange.

  3. Our customer service team will respond promptly with instructions and support throughout the process.

3. Refund Process

Once we receive your returned item and confirm it meets the return criteria:

  • Refunds are processed within 1–3 business days.

  • Refunds will be issued to your original payment method.

  • Shipping fees are generally non-refundable, unless the return is due to a defective product or an error on our part.

  • If you prefer an exchange instead of a refund, we will assist you promptly.

4. Free Returns for Damaged or Defective Items

If your item is damaged, defective, or incorrect:

  • Contact us within 7 days of delivery.

  • We will cover return shipping costs.

  • You may receive a full refund or an exchange, depending on your preference.

  • We will handle the issue promptly and courteously.

5. Hassle-Free After-Sales Service

We go beyond just returns and exchanges:

  • If you are unsatisfied with your product, contact info@Vyorix.com, and we will help resolve your concern.

  • Our team provides personalized support to meet your needs.

  • You will be kept informed via email throughout the return or exchange process.

6. Transparent & Simple Return Process

We ensure the return and exchange process is clear and straightforward:

  • Step-by-step instructions will be provided.

  • No hidden fees—all costs will be communicated upfront.

  • The process is designed to be simple and convenient.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Gift cards

  • Worn or damaged items

  • Final sale or clearance items

8. International Returns

We accept returns for international orders that meet the criteria. Our customer service team will provide guidance to make international returns as smooth as possible.

9. Our Commitment to You

At Vyorix, we are committed to providing worry-free after-sales support. Our refund and return policy ensures you receive prompt, reliable service. Whether it’s a return, exchange, or refund, we will address your concerns quickly.

We value every customer and operate with honesty, professionalism, and care to make your shopping experience seamless and hassle-free. For any questions or concerns, contact our customer service team at info@Vyorix.com.